What the 411...
There are 2 methods Irma uses to keep requestors updated:
Emails and My Requests
Irma's request status is updated either manually (Approvers) or dynamically (PM Central).
Below is a Status Matrix that identifies status displays and email templates used for each status. Email templates can be reviewed
here
|
Request Status |
My Requests |
Email |
1 |
User Submits Request |
New Request |
New Request |
Confirmation |
|
Request Status |
My Requests |
Email |
2 |
Approvers Review Request & Change Status |
|
Scored |
Scored |
X |
Deferred |
Deferred |
Deferred |
Duplicate Request |
Duplicate Request |
Duplicate Request |
More Info Needed |
More Info Needed |
More Info Needed |
Active |
Approved |
Approved |
|
Project Status |
My Requests |
Email |
3 |
PM Central Project Created |
Active |
Approved |
Approved |
|
Project Status |
My Requests |
Email |
4 |
PM Central Project Status Updated |
|
Cancelled |
Deferred |
Deferred |
Pending |
More Info Needed |
More Info Needed |
Completed |
Complete |
Complete |
|
Task Status |
My Requests |
Email |
5 |
PM Central Task Created |
Not Started |
Approved |
Approved |
|
Task Status |
My Requests |
Email |
6 |
PM Central Task Status Updated |
|
In Progress |
In Progress |
In Progress |
Deferred |
Deferred |
Deferred |
Completed |
Complete |
Complete |
Waiting on Someone Else |
In Progress |
|