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Requests 101


I need...I want...please change it...

A request is submitted to Irma either through the online form (anyone) or batch upload using the excel template (approvers only). Once a request is submitted an email confirmation is sent to the requestor and the ITS project management office (PMO).
Requestors will receive email updates when the request status is changed.
Intial Intake:
A representative from the PMO will review the request (initial intake), then either notify coordinator(s) that a new request arrived or contact the requestor for additional information.
Actions taken can be documented in the comments field of the request.
Review New Requests:
Approvers will review requests to determine feasibility.
My Requests Page:
Submitted requests can be viewed on the "My Requests" page. Request Status will automatically update when the request status is updated. Users will only see the requests they've submitted
All Requests Page:
All requests can be viewed (approvers only) on the "All Requests" page. Requests can be filtered, sorted and exported to Excel.






    Created at 5/2/2014 12:36 PM by Pulse, Che
    Last modified at 5/2/2014 10:22 PM by Pulse, Che
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